Terms of sale

Last updated 27 October 2026 · Jay Kollective, a trading name of K2026838507 (South Africa) (Pty) Ltd

Who we are

These terms apply when you buy from Jay Kollective ("JNK", "we", "us") through our website, on WhatsApp, by email or in person. By placing an order you agree to them.

South African law requires online sellers to show these details, so please complete every row before launch.

Ordering, quotes and design proofs

Your order is confirmed once you have approved the design proof (for custom work) and your payment reflects in our account.

Quotes

• Every quote has an order number in the format JNK-YYMM-XXXX. Use it whenever you contact us or pay.
• Online quotes are calculated from our current price list and are valid for 14 days.
• A quote is a price estimate, not a confirmed order. If your artwork, sizes or quantities change, we will send an updated quote.
• We may correct a quote with an obvious pricing or calculation error before you pay. If the price goes up, you may cancel at no cost.

Design proofs (custom orders)

• Before printing, we send you a digital proof showing your design, colours, size and placement.
• Please check spelling, names, numbers, dates, colours and placement carefully. Once you approve a proof, we print exactly what it shows.
• Your price includes 2 rounds of changes to the proof. After that, each further change to the design costs R150.
• Colours on screen can look slightly different from printed fabric, and placement can vary by up to 2 cm between garments.

Your artwork

• You confirm that you own the artwork you send us, or have permission to use it. You are responsible if it infringes someone else's copyright or trade mark.
• We may refuse to print anything that is offensive, hateful, unlawful, or that uses someone else's brand or logo without permission.
• Designs we create for you are yours to use once the order is paid in full. We may show photos of finished work on our website and social media unless you ask us not to.
• Jay Kollective's own limited edition designs remain our property and may not be copied or reproduced.

Payment by EFT

We accept payment by EFT (bank transfer) only. We do not accept card payments or send payment links.

• Use your order number as the payment reference, so we can match your payment.
• Send proof of payment with your order number on WhatsApp (083 758 3427) or to jaykollectivee@gmail.com.
• Custom orders need full payment before we start printing, unless your quote says a deposit is enough. Any balance is due before collection or delivery.
• Shop items (limited drops) need full payment before we reserve or send them. Limited stock is held for 48 hours while we wait for payment.
• Printing starts only once payment reflects in our account. Payments from other banks can take 1 to 2 business days to reflect.
• All prices are in South African rand. Courier costs are quoted separately unless stated.

Protect yourself from banking fraud. We send our banking details on your invoice, only from 083 758 3427 or jaykollectivee@gmail.com. We will never change our banking details by WhatsApp, SMS or email. If you get a message saying our details have changed, call us on 083 758 3427 before paying. We are not responsible for payments made to an account that is not ours.

Production, collection and delivery

Your turnaround time is confirmed in your quote, and starts once your proof is approved and payment reflects. We send you updates on WhatsApp or email at each stage, so you always know where your order is.

• Deadlines: if you need your order by a certain date, tell us before you pay. We will confirm whether we can make it. Rush orders may cost extra.
• Collection: collect from us in Pretoria North at a time we arrange with you on WhatsApp. Bring your order number. Orders not collected within 30 days may be donated after we have tried to contact you.
• Courier: we can arrange delivery across South Africa with a trusted courier, quoted before you pay, or you can arrange your own courier to collect your order from us. Delivery with our courier usually takes 2 to 4 working days after dispatch, and we send you a tracking number. If you use your own courier, your order is your courier's responsibility once we hand it over.
• Check on arrival: please check your parcel when it arrives and tell us within 48 hours if anything is missing, damaged or wrong.
• Delays: if a delay is outside our control (for example load-shedding, supplier stock shortages or courier delays), we will let you know as soon as possible. If the delay is unreasonable, you may cancel and get a refund for anything not yet delivered.

Bulk orders and cancellations

Bulk orders (20 items or more) are quoted by our team on WhatsApp and follow the same proof, payment and returns rules as custom orders.

• Sizes and quantities: you must confirm the final size breakdown and names or numbers in writing before printing. We print exactly the confirmed list.
• Deposit: bulk orders need a 50% deposit before we order stock, with the balance due before collection or delivery.
• Spare items: we recommend ordering 1 or 2 extra items for late additions. Adding items after printing is treated as a new order and may cost more.
• Faults in a bulk order: we reprint or refund only the faulty items, not the whole order.

Cancelling an order

We may cancel an order and refund you in full if we cannot get the stock, if the artwork breaks the artwork rules above, or if payment has not reflected within 7 days.

General terms

These terms are governed by South African law, and nothing in them limits your rights under the Consumer Protection Act.

• Product photos: photos are a guide. Garment shades and print colours can vary slightly between batches and screens.
• Our liability: we are responsible for the goods we supply and for losses we cause through negligence. We are not responsible for indirect losses, such as a missed event, unless we caused them through gross negligence or broke a promise we made to you in writing. Netanie-Jay Kloppers, as director, is responsible for Jay Kollective's orders, complaints and these terms on behalf of the company.
• Prices and availability: prices and stock on the website can change without notice. The price on your quote or order is the price you pay.
• Website use: please do not copy our designs, photos or content, or use the website for anything unlawful.
• Complaints: contact us first and we will try to resolve it within 5 working days. If we cannot, you may contact the Consumer Goods and Services Ombud (www.cgso.org.za) or the National Consumer Commission (thencc.org.za).
• Changes to these terms: we may update these terms. The version on our website when you place your order applies to that order.

See also our Returns and refunds and Privacy policy.

Returns and refunds

Last updated 27 October 2026 · Jay Kollective, a trading name of K2026838507 (South Africa) (Pty) Ltd

Custom printed items cannot be returned because you changed your mind, but faulty or misprinted items are always fixed, replaced or refunded. Shop and limited drop items can be exchanged for another size or item within 7 days, and items bought online or on WhatsApp can also be returned within 7 days of delivery, for any reason.

Why custom items are different. Items made to your specifications are excluded from the 7-day online cooling-off right under section 42 of the Electronic Communications and Transactions Act. Your right to safe, good-quality goods under the Consumer Protection Act still applies to them in full.

Faulty goods. Under section 56 of the Consumer Protection Act, you may return faulty goods within six months of delivery, at our risk and cost, and you choose whether we repair, replace or refund. If we repair an item and the same fault comes back within three months, we will replace it or refund you.

Underwear. For hygiene reasons, change-of-mind returns on underwear are accepted only if it is unworn, unwashed and in its original packaging. Faulty underwear is covered like any other item.

How to return or report a problem

1. WhatsApp 083 758 3427 or email jaykollectivee@gmail.com with your order number, what is wrong, and clear photos of the item and print.
2. We reply within 2 working days and confirm how to send the item back, or arrange collection in Pretoria North.
3. Return the item unwashed and unworn (except where it is faulty), with any tags still on.
4. Once we have checked the item, we repair, replace or refund it as agreed.

Refunds. Refunds are paid by EFT to the account you paid from, within 7 working days of approving the return, and no later than 30 days after a cooling-off cancellation. We refund the price you paid for the returned item, minus a 15% handling fee if you returned it because you changed your mind. The fee does not apply to faulty items, our mistakes, or online and WhatsApp purchases cancelled within 7 days of delivery, where only the courier cost back to us applies. Original courier costs are refunded only if the item was faulty or we made a mistake.

Limited editions. Because limited drops are not reprinted, a replacement may not be available. If it is not, you will get a refund instead.

This policy does not take away any of your rights under the Consumer Protection Act or the Electronic Communications and Transactions Act.

See also our Terms of sale and Privacy policy.

Privacy policy

Last updated 27 October 2026 · Jay Kollective, a trading name of K2026838507 (South Africa) (Pty) Ltd

We collect only the details we need to quote, make and deliver your order, and we never sell your information. This policy follows the Protection of Personal Information Act 4 of 2013 (POPIA).

Who is responsible. Jay Kollective (K2026838507 (South Africa) (Pty) Ltd) is the responsible party for your personal information. Our Information Officer is Netanie-Jay Kloppers, reachable at jaykollectivee@gmail.com or 083 758 3427.

What we collect and why

We do not collect ID numbers or card details, and we do not ask for your banking details unless we need to pay you a refund.

Where it is kept and who sees it

• Our website runs on Netlify, which stores quote and order details on servers that may be outside South Africa. These providers must protect your information to a standard similar to POPIA.
• Messages, artwork and proofs are kept in WhatsApp and Gmail, which are run by Meta and Google.
• Design files you upload with a bulk request are stored on Netlify with your request.
• If you choose courier delivery, we share your name, phone number and address with the courier for that delivery only.
• Copies of order messages and emails may be saved in our Google Drive. Only Jay Kollective staff who handle orders can see your details.
• We share information with authorities only when the law requires it.

How long we keep it. We keep order records for 5 years because tax law requires us to keep business records. Messages and artwork are deleted 12 months after your order is completed, unless you ask us to keep a design for reorders.

Marketing. We send news about new drops only if you tick the opt-in box or ask us to. You can opt out at any time by replying STOP or asking us.

Cookies and your browser. Our website sets no tracking or advertising cookies. Your cart is saved in your own browser so it is still there when you come back; we cannot see it, and you can clear it by emptying the cart or your browser data.

Your rights. You may ask us what information we hold about you, ask us to correct or delete it, or object to how we use it. Contact our Information Officer and we will respond within 30 days. We may need to keep some records where the law requires it.

Complaints. If you are unhappy with how we handle your information, please contact us first. You may also complain to the Information Regulator (inforegulator.org.za): Woodmead North Office Park, 54 Maxwell Drive, Woodmead, Johannesburg, phone 010 023 5200, email enquiries@inforegulator.org.za.

Changes. We will post any updates to this policy on our website with a new date.

See also our Terms of sale and Returns and refunds.